Terms & Conditions

Terms & Conditions

Welcome to Vegan Wholesaler!

These terms and conditions outline the rules and regulations for the use of Vegan Wholesaler Ltd’s Website and Online
Store. Please read these carefully as they are a binding agreement when using and ordering
from www.veganwholesaler.com

Vegan Wholesaler Ltd is a vegan company based in the United Kingdom. 
Company Registered in England & Wales Number 0974 3693, VAT Registration Number 222 011 580.

We aim for total customer satisfaction. If you have any suggestions or comments please contact us by using the details below.

Vegan Wholesaler Ltd

466 Building 4
North London Business Park
Oakleigh Road South
N11 1GN
United Kingdom
Tel: 0207 117 2611
Contact form: https://veganwholesaler.com/contact/

By accessing this website we assume that you accept these terms and conditions in full. Do not continue to use Vegan Wholesaler Ltd’s website if you do not accept all of the terms and conditions stated on this page. 

Opening a Trade Account
To open a new trade account with us, simply go to https://veganwholesaler.com/new-account/ and fill in the form. 
We will contact you within 5 working days.

Making a Purchase
Making a purchase at https://veganwholesaler.com/store/ is very simple. 
First of all, you need to login.
Once you are logged in, just browse our store or use the search bar in the top menu, and add any items that you wish to buy into the shopping cart.
After you have finished your selection, click on 'Checkout' and you will be asked to confirm and/or add your billing and shipping details, that we will need in order to complete the order. 

Minimum order
Minimum Wholesale purchase value is £150 excluding VAT. Delivery charges apply.
For free delivery, minimum purchase value is £150 excluding VAT.

Payment methods
We accept Credit or Debit Card, Direct Debit or Bank Transfer as Payment Methods. 

Direct Debit
We use Stripe as our secure card payment system. 
You may save your card details securely, so you don't have to add them again. However, please note that for security reasons you will need to input your 3 or 4 digit security code when placing every new order.

Direct Debit
We use GoCardless as our secure direct debit payment system.
You will see their name (GoCardless) along with Vegan Wholesaler in your bank statement.
This is our recommended payment method, as this will provide you with short term credit (typically 3-5 working days) from the moment you complete your purchase on our online store.
To sign up, simply tick the 'Direct Debit' box and fill in the form.

Saving your Direct Debit details
If you wish to save your bank details securely and avoid filling in the form every time you order, please make sure to tick the box ‘save to account’, if you want to save your details and save time in your following orders.
IMPORTANT: From your second order, select the bullet with your account details in the Direct Debit section. 
(You need to pay attention to this because the system ticks ‘use new payment method’, by default.)

Bank Transfer
If you wish to pay by bank transfer, please follow the instructions after you have completed your purchase.
You will also receive an email confirming your order and indicating the instructions to send your payment.
We will dispatch your order once your payment has cleared into our account.


Delivery Charges
For all orders between £100 (minimum order value) and £149.99 (excl. VAT), delivery charge is £6 + VAT.
For all orders worth £150 (excl. VAT)  or more, delivery is always free of charge, unless you wish to upgrade your delivery, which can be done at checkout stage.

Our delivery system
Customers based in Mainland UK
Orders that have been paid for before 12pm Monday to Thursday (excluding bank holidays), will be dispatched the same day. If you order at different days/times, we will prepare and dispatch your order the following working day. Please note that we dispatch chilled items exclusively on working Mondays, Tuesdays, Wednesdays and Thursdays. 

Receiving your delivery
By ordering chilled items you agree to be in to receive them on the day of delivery.
If you know you are unlikely to be in at the time of delivery, you may provide an alternative delivery address at the checkout stage, which allows customers to receive orders at different addresses.

Orders that arrive late or are returned to us as a result of incorrect delivery details or no one being present at the address at the time of delivery will not receive a refund for goods that as a result then become unsuitable for consumption.

Orders returned to us will not receive a refund for postage (charge will be calculated based on your order's weight) and should you still require the order, postage will be charged again.

Some couriers will leave parcels without signatures but please assume in all cases, that a signature is required.

Claims against your delivery
In the event that you do not receive exactly what you ordered, you can make a claim against your delivery within 14 days from delivery date.

In the first instance, we will review your claim and check the stock levels in our system. If there is actually a discrepancy and we've got in stock the item(s) you're claiming to be missing from your order, we will assume that there was a mistake and your claim will be accepted. You will be issued a Credit Note along with a discount code, which you can use in your future purchases.

In the event that our actual stock levels are exactly as our system reflects, which in turn doesn't support your claim, you will need to use a different procedure. In this case, in order to process your claim, we will require electronic evidence of this, which will only be accepted in the form of a continuously recorded video from the moment you open the sealed parcels until you've checked every item in your delivery.

Also, please note that this video must not have any gaps, editions, cuts, or point towards a different objective at any point time during the check. Please note that we will also need your packing slip to be checked against the items received, and if any items are missing, your video will have to prove unequivocally that there are items missing from your order.
The above electronic proof of missing items must be recorded on the day your delivery is received, while you are opening the sealed boxes.

Chilled Goods
The following information is very important.
Chilled goods cannot be returned for resale and are not refundable, if you order them you must be in to receive them and you must provide an address where they can be received safely.

Chilled goods are sent via overnight courier service for delivery on the following day. 
In some areas of the UK, particularly in Scotland, Northern Ireland and the Isles, next day deliveries are not possible and will take 2 working days. This is why we will add ice packs to ensure chilled items arrive safely to those areas. 
You are welcome to contact us to confirm if you are unsure that this will affect you. 

If chilled goods are delayed in transit, you must accept the parcel and inspect the goods.
We will refund you or replace any goods that are damaged, however some chilled goods are not susceptible to damage in such short delays and we will not refund for those items as we are certain they are safe and fit for use.

Chilled items are normally dispatched with no less than 7 days before their best before date, if dates are unavoidably shorter we will try to notify you before dispatch, but we are not liable for any losses due to shorter shelf lives. 
We will endeavour to ensure such items arrive to you with at least 7 days before their best before date, excluding unforeseen delays as described above.

By ordering chilled items you are accepting goods with at least 7 days' remaining shelf life. If you wish to check best before dates before purchasing please check the product page of the product you are interested in and check below the stock information where it says 'Batch Details - BBE: [DD/MM/YYYY]'. If still in doubt, please 
contact us.

Orders that are not paid for in the act of placing them online will be held but not processed until payment is made. It does not reserve the goods you would like, so prompt payment is essential. If you do not contact us within 2 days we may cancel the order and make the items available to other customers again.
Goods will be dispatched once full payment is received so please ensure you send the correct total amount.

Our Service
You agree that the ‘Service’ we provide begins once the order is received by us and paid for. Your order is prepared, picked, packed and dispatched all before you receive it. The ‘Service’ as defined in this sense begins from the time we commence this work, not when the parcel is dispatched, nor when it is received.

Stock levels
Although stock levels are regularly checked, the quantities on the site are just an indication but may on occasions not reflect actual levels due to the nature of some items which are -for example- more perishable.

How we use your details
You agree that we may use your full contact details in order to assist with delivery, including your telephone and/or mobile number on the delivery address label. 

Deadline to fulfil and deliver your order
You agree that in line with UK legislation we have a maximum of 30 days in which to fulfil your order. However, we will endeavour to do it as quickly as possible. 
Additionally, in the rare event that delivery may be delayed due to the actions or errors of a delivery company that you will allow us reasonable opportunity to intervene and ensure the goods are delivered to you.
Delivery schedules are generally reliable but this cannot be guaranteed. 
Difficulties in the postal system, especially in the events of strikes or adverse weather are beyond our control, therefore late delivery is not reason alone for a refund.
We monitor all of our orders to make sure they arrive to you on time. However, if you believe your order may be late, please do not hesitate to contact us

Tax Charges
In accordance with legislation, VAT is charged is charged at 20% on applicable goods and services regardless of where the customer is buying from. Tax is charged at source, which is the United Kingdom.

Privacy Policy
Vegan Wholesaler Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party under their contractual agreements with us. 

Cookies are used on this website to keep track of the contents of your shopping cart, or to store delivery addresses if the address book is used. They are also used if you have logged in as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods’ delivery purposes

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
For all parcels the following conditions must be accepted. For example, if you provide us with incorrect delivery details and the goods are lost, delivered to the wrong address or delayed we shall not be held liable for any costs. 
We may replace goods at our discretion but the customer will be required to pay for the full postage.
We may be able to arrange a collection with a courier for less than it would cost you, please contact us to discuss this. 
We would then usually refund the value of the goods less the cost of collection, which will ultimately save you some money. Please note however, that this option is not offered on small items that would travel in first or second class post.

Website Terms and Conditions of Use
Please read this agreement carefully before accessing or using this site.
By accessing or using the site, you agree to be bound by this agreement.
The information and services on this site are provided by Vegan Wholesaler Ltd and its suppliers, subject to your agreement to the terms and conditions below. 

Use of Information and Services
Vegan Wholesaler Ltd assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, services or other material on this site. 
While Vegan Wholesaler Ltd strives to keep the information on this site accurate, complete, and up-to-date, Vegan Wholesaler Ltd and its suppliers cannot guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information. 

Limitation of Liability
In no event will Vegan Wholesaler Ltd or its suppliers be liable for any special, indirect, punitive, exemplary or consequential loss, or any loss whatsoever, including loss of data or profits and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. 
You acknowledge and agree that the limitations set out above are fundamental elements of this agreement and the site would not be provided to you absent such limitations.

You agree to indemnify, defend and hold harmless Vegan Wholesaler Ltd, its affiliates and suppliers from any liability, loss, claim and expense (including reasonable legal fees) directly or indirectly related to your breach of this agreement.
Proprietary Rights
All materials on this site (as well as the organisation and layout of the site) are owned by and subject to the copyright of Vegan Wholesaler Ltd or its suppliers and may be accessed, downloaded or printed only for your personal non-commercial use. Without the prior written permission of Vegan Wholesaler Ltd or its suppliers, you may not copy, distribute or transfer any material on this site, in whole or in part. 

Changes to Site
Vegan Wholesaler Ltd and its suppliers may make improvements or changes in the information, services, products, prices, fees and other materials on this site, or terminate this site, at any time without notice.
Vegan Wholesaler Ltd may modify this agreement at any time and such modifications shall be effective upon posting of the modified agreement on this site and Vegan Wholesaler Ltd notifying the posting of the modified agreement on the home page of this site for a period of 30 days. 
Your continued access or use of this site upon or after the date of such posting and notification shall be deemed your acceptance of the modified agreement.

Unless otherwise stated, Vegan Wholesaler Ltd and/or it’s licensors own the intellectual property rights for all material on Vegan Wholesaler Ltd. All intellectual property rights are reserved. 
You may view and/or print pages from www.veganwholesaler.com for your own personal use subject to restrictions set in these terms and conditions. 
You must not:
• Republish material from www.veganwholesaler.com
• Sell, rent or sub-license material from www.veganwholesaler.com
• Reproduce, duplicate or copy material from www.veganwholesaler.com
• Redistribute content from Vegan Wholesaler Ltd (unless content is specifically made for redistribution).
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Vegan Wholesaler Ltd’s failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right. This agreement will be governed by and construed and interpreted in accordance with the laws of England and the parties hereby submit to the non-exclusive jurisdiction of the English Courts.

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