Frequently Asked Questions

 How can I be sure that your products are vegan?

I can't see the prices. Why is that?

How can I open an account?

What's the best way to contact you?


 Is there a minimum order?

 When can I order?

 Can I order over the phone?

Can I change my order?

I'm an individual, can I buy from you?

I'm looking for something that is not in stock at the moment, can I pre-order it?

Do you split cases?

Can I get samples?


Do you deliver outside London?

What's the deadline to get next day delivery?

Do you deliver on Saturdays?

Do you charge for delivery?


Which payment methods do you accept?

How do I sign up for Direct Debit?

Can I save my details for the Direct Debit, so I don’t have to write them every time?

Can I pay via Bank Transfer?

Can I pay by Card?

When will you send me the invoice?

Do you post printed invoices?

Where can I find my past invoices?

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