Delivery Information

We can deliver to the following UK regions via next day service: Mainland UK including England, Wales & Scottish Border regions. We can also deliver via 48h Delivery to the following UK regions: Scottish Highlands, Scottish Islands, Northern Ireland and Scottish Islands.
We also deliver to Jersey, Guernsey, Isle of Man and Ireland.

Delivery Charges
For orders under £150 (excl. VAT), delivery charge is £6 + VAT.
We offer FREE Next Day Delivery on all orders worth £150 (excl. VAT) or more.

Delivery Times
Delivery from Vegan Wholesaler will typically be 1 working day from when you placed and paid your order.
Depending on your delivery address, the following conditions apply:

Mainland UK
If you place your order and pay for it by 12 noon on a working day (Monday to Thursday, excluding Bank Holidays), we will endeavour to dispatch on that day. If you order and/or pay for your order after 12 noon, we may dispatch your order on the following working day (Mon-Thu).
Deliveries usually happen from Tuesday to Friday.
Delivery service upgrades can be arranged for an additional cost, please select the desired option at checkout:
-Morning delivery (by 12pm)
-Morning delivery (by 10:30am)
-Saturday delivery

Sunday deliveries are not available.

Please see below our delivery schedule (read from left to right):

Delivery Schedule for Mainland UK

Order Day
(the day you place your order)

Order Time
(the time you place your order)

Delivery Day
(when you should expect your order to be delivered)

Monday *

By 12 noon

Tuesday *

After 12 noon

Wednesday *

Tuesday *

By 12 noon

Wednesday *

After 12 noon

Thursday *

Wednesday *

By 12 noon

Thursday *

After 12 noon

Friday *

Thursday *

By 12 noon

Friday *

After 12 noon

Tuesday *

Friday *

All day

Tuesday *

Saturday

All day

Tuesday *

Sunday

All day

Tuesday *

Spring/Summer Bank Holidays 2019 Delivery Information

Please see below our delivery schedule (read from left to right):

Early May Bank Holiday (6 May 2019) Delivery Schedule for Mainland UK

Order Day
(the day you place your order)

Order Time
(the time you place your order)

Delivery Day
(when you should expect your order to be delivered)

Wednesday 1 May

By 12 noon

Thursday 2 May

After 12 noon

Friday 3 May

Thursday 2 May

By 12 noon

Friday 3 May

After 12 noon

Wednesday 8 May

Friday 3 May

All day

Wednesday 8 May

Saturday 4 May

All day

Wednesday 8 May

Sunday 5 May

All day

Wednesday 8 May

Monday 6 May

All day

Wednesday 8 May

Tuesday 7 May

By 12 noon

Wednesday 8 May

After 12 noon

Thursday 9 May

 

Spring Bank Holiday (27 May 2019) Delivery Schedule for Mainland UK

Order Day
(the day you place your order)

Order Time
(the time you place your order)

Delivery Day
(when you should expect your order to be delivered)

Wednesday 22 May

By 12 noon

Thursday 23 May

After 12 noon

Friday 24 May

Thursday 23 May

By 12 noon

Friday 24 May

After 12 noon

Wednesday 29 May

Friday 24 May

All day

Wednesday 29 May

Saturday 25 May

All day

Wednesday 29 May

Sunday 26 May

All day

Wednesday 29 May

Monday 27 May

All day

Wednesday 29 May

Tuesday 28 May

By 12 noon

Wednesday 29 May

After 12 noon

Thursday 30 May

 

Summer Bank Holiday (26 August 2019) Delivery Schedule for Mainland UK

Order Day
(the day you place your order)

Order Time
(the time you place your order)

Delivery Day
(when you should expect your order to be delivered)

Wednesday 21 August

By 12 noon

Thursday 22 August

After 12 noon

Friday 23 August

Thursday 22 August

By 12 noon

Friday 23 August

After 12 noon

Wednesday 28 August

Friday 23 August

All day

Wednesday 28 August

Saturday 24 August

All day

Wednesday 28 August

Sunday 25 August

All day

Wednesday 28 August

Monday 26 August

All day

Wednesday 28 August

Tuesday 27 August

By 12 noon

Wednesday 28 August

After 12 noon

Thursday 29 August

 

Delivery of Chilled items
We aim to get chilled foods to you in the best condition possible, this is why orders with chilled items will always be sent on a next working day service when available, and to avoid the products being at above +8°C before delivery, they will only be sent on working Mondays, Tuesdays, Wednesdays and Thursdays to ensure you receive your order within 24 hours (if that is a working day) after dispatch.
If we offer 48h delivery for your area, we'll ensure to add more ice-packs to keep the temperature for longer.

After receiving your parcel with chilled items, please make sure you store your products between +2°C and +8°C immediately.

Temperature controlled packaging
We pack items that require chilling in high quality cool bags along with special ice packs. This will ensure your chilled goods are preserved at less than +8°C for at least 48 hours.

Special Terms and Conditions for Chilled Items
Orders placed over the internet have the protection of the 'Distance Selling Regulations', which are intended to ensure that you are not ripped off by unscrupulous online traders. Generally, this means you will have the right to return goods that are faulty or sent in error, etc. However, there are some parts of our service which are exempt from these regulations, in particular regarding chilled products, which are not returnable by their nature. This is explained below.

When ordering from us, you agree to accept the following points (which are outlined in our Terms and Conditions:

1. You have invited us to send chilled goods to you at your request, in the knowledge of the possibility that the goods may be delayed in transit and/or may travel in conditions where they are not chilled as recommended by the manufacturer.

2. You accept that the products are safe for periods of time even when not chilled below 5 degrees.

3. You accept that we endeavour to send parcels with chilled items as quickly as possible, but that you have a responsibility to provide an accurate address for delivery and to be available, or to arrange to have someone available to take the parcel(s) in for you and place chilled item(s) in a fridge or chiller. You indemnify us against any liability for the products in cases where they cannot be delivered by errors or omissions in the delivery information you provide to us or if a driver is unable to leave the parcel at the address you have provided regardless of 'no signature required' stickers or messages to leave without signatures'.

4. You agree that you have a responsibility to inspect your products for signs that they may be unfit for consumption and report any concerns within 24 hours.